Terms of service

Terms & Conditions

Last updated: 25 September 2026

Welcome to Veylan.uk. These Terms & Conditions apply to purchases made through our website, veylan.uk.

By placing an order through our website, you agree to these Terms & Conditions.

1. About Us

Veylan.uk is an online clothing retailer selling fashion and apparel products to customers in the UK.

For questions about an order, product or return, please contact us at veylan.uk@gmail.com or +44 7424 060021.

2. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and measurements are accurate.

However, colours may appear slightly different depending on your device or screen settings. Measurements may also have a small manufacturing tolerance.

We reserve the right to correct genuine errors in product descriptions, prices or availability.

3. Prices

All prices displayed on our website are shown in GBP (£), unless stated otherwise.

Delivery charges, where applicable, will be shown before you complete your purchase.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been accepted. We reserve the right to cancel an order where, for example, a product is unavailable, there is an obvious pricing error, or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

5. Payment

Payment must be completed using the payment methods available at checkout.

You are responsible for providing accurate billing and delivery information.

6. Delivery

We aim to dispatch orders within the timeframe stated on the website or at checkout.

Delivery times are estimates and may be affected by courier delays, weekends, bank holidays, adverse weather or circumstances outside our reasonable control.

If your order is significantly delayed, please contact us so that we can investigate with the delivery provider.

7. Returns and Cancellation

Customers purchasing online have legal cancellation rights. Further information is provided in our Return & Refund Policy.

Nothing in these Terms & Conditions affects your statutory consumer rights.

8. Faulty or Incorrect Products

If you receive an item that is faulty, damaged or materially different from its description, please contact us as soon as reasonably possible.

We will assess the issue and provide the appropriate remedy in accordance with applicable UK consumer law.

9. Product Care

Customers are responsible for following the care instructions supplied with the product.

Damage resulting from incorrect washing, drying, ironing, alteration, misuse or other improper care may not be considered a manufacturing fault.

This does not affect your statutory rights where the product was inherently faulty.

10. Website Content

We make reasonable efforts to keep the information on veylan.uk accurate and up to date.

We do not guarantee that the website will always be available, uninterrupted or completely free from technical errors.

11. Intellectual Property

Unless otherwise stated, the content of veylan.uk, including our branding, logos, photographs, text, graphics and other materials, belongs to Veylan.uk or is used with permission.

You may not reproduce, copy, modify or commercially use our content without prior written permission.

12. Third-Party Services

Our website may use third-party services such as payment providers, delivery companies, website hosting providers, analytics services and other technology providers.

Those services may have their own terms and privacy policies.

13. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Nothing in these Terms & Conditions affects your statutory consumer rights.

To the extent permitted by law, Veylan.uk will not be responsible for losses that were not reasonably foreseeable or that arise from circumstances outside our reasonable control.

14. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including serious disruption to transport, natural disasters, major technical failures, strikes, government action or other exceptional events.

We will take reasonable steps to minimise the effect of such events on customers.