Return & Refund Policy

Last updated: 25 September 2026

We want you to be happy with your Veylan.uk purchase. If you purchase a product online and change your mind, you may have a legal right to cancel your order.

1. Change-of-Mind Returns

For most products purchased online, you have the right to cancel your purchase within 14 days of receiving your goods, without giving a reason.

After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.

2. Condition of Returned Items

Please take reasonable care of the product while deciding whether to keep it.

For hygiene and resale purposes, clothing should be returned:

• unworn, except where reasonably necessary to try the item;
• unwashed;
• undamaged;
• with original labels attached where possible; and
• with any original packaging where reasonably possible.

You may be responsible for any reduction in the value of goods caused by handling beyond what is reasonably necessary to establish their nature, characteristics and functionality.

This does not affect your statutory rights.

3. Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged or materially different from what you ordered, please contact us at veylan.uk@gmail.com or +44 7424 060021 with details of the problem.

Where appropriate, we may ask for photographs or other information to help us investigate the issue.

If the product is legally considered faulty or otherwise does not conform to the contract, we will provide the remedy required by applicable UK consumer law.

4. Refunds

Once we receive a returned item, we will process the refund within the period required by applicable law.

For a valid cancellation, refunds will normally include the cost of standard delivery paid for the original order. If you selected a more expensive delivery service, we are not normally required to refund the additional cost above the standard delivery charge.

Refunds will normally be made using the original payment method.

5. Return Delivery Costs

For a change-of-mind return, the customer is normally responsible for the cost of returning the item unless we have stated otherwise.

Where an item is faulty, damaged or incorrectly supplied, we will deal with the return in accordance with applicable consumer law.

6. How to Request a Return

Please contact us at veylan.uk@gmail.com or +44 7424 060021 and include:

• your order number;
• the item(s) you wish to return;
• the reason for the return, where applicable; and
• your contact details.

We will provide the relevant return instructions.

7. Statutory Rights

Nothing in this policy affects your statutory consumer rights.